How deposits, balances, hosting and refunds work — in plain English.
Last updated: 28 July 2026
We keep our billing simple and fair. This policy explains our deposits, balances, and when refunds do and do not apply.
The short version: a 50% deposit starts your build and is non-refundable. The balance is due before launch. Hosting & Care is a recurring service you can cancel any time.
A 50% deposit is required before we begin any website build. Because this deposit pays for design time that starts immediately, it is non-refundable.
The remaining 50% balance is due once your site is ready and before we make it live. Your finished site is yours once it is paid in full.
You can cancel a project at any time. The deposit is not refundable, and any additional work completed up to the cancellation date remains payable. You are never charged the balance for a site you choose not to launch.
Hosting & Care ($15/mo or $150/yr) is a recurring service that keeps your site online, secure and backed up. You may cancel with reasonable notice. Payments already made for the current period are non-refundable, and no further charges apply after you cancel.
Domain registrations and renewals (about $20/yr) are non-refundable once purchased, because they are paid to the domain registrar on your behalf.
One-time add-ons and custom work follow the same principle: deposits and completed work are non-refundable, and recurring add-ons can be cancelled going forward.
If something is not right, please contact us first — we will always try to make it right quickly. Raising a chargeback without contacting us may result in suspension of service while it is resolved.
You can reach us on WhatsApp at +1-242-829-1494 or by email at hello@oliverswebhosting.com. We will confirm your request in writing.